Customer Service
--- You can provide us your collect courier account (DHL, Fedex, TNT, UPS, etc.) and we sent the sample with freight collect. or
--- you may also call your local courier account and ask them to contact our local counterparts for collecting parcel at our office.
--- When the parcel picked up, we will advice the tracking no to you to track the samples.
Order Management
--- For place order or delivery, please contact our sales department via e-mail box sales@sunonmedia.com, or direct contact by phone 86-769-2143 0755 and fax 86-769-8719 9059;
--- For Shipping information, please contact our logistic department via e-mail box supplychain@sunonmedia.com;
--- For after service, please contact our service department via e-mail box service@sunonmedia.com;
Samples Request
--- For request samples, please send your email to the box sales@sunonmedia.com or info@sunonmedia.com, we will reply within 24 hours;
--- All samples of CD Jewel boxes and DVD box are free of charge. But customers shall cover the courier charges.
General FAQs about Our Prodcuts
1.
CD/DVD Box Material:
- CD Jewel Boxes : Black base: Recycled PS( Polystyrene), Clear
Cover: New PS material;
- Square DVD Box (or PP CD Box): PP material;
- Clear/Color DVD Box: New and Grade A PP material
- Black DVD Box : Recycled PP( You can also order to use Grade A
material, but the price will be much higher)
2.
Are your
CD Jewel Box and
DVD Boxes suitable for
automatic packing machine?
- Yes, two items of our
standard 14mm and 7mm Single DVD box has been proved to work
well with
automated packing machines like Gima, Ilsemann, EAM and Kyoto etc.
But please request us for samples to test on your machines before ordering.
3.
How does the CD/DVD Boxes products generally packed?
- In bulk: Usually, the CD jewel Box and
DVD boxes are packed in
standard export cartons and then stuff into containers, this is most
frequently used, as it enables the container pace to be used at biggest
possibility to save shipping cost.
- With pallets: You can also demand to load with pallets for easily
unload at the destination warehouse, both wood and plastic pallets
available, but the extra charge of pallets will on buyer's account, also it
will load less per container with pallets on.
For any further information, please feel free to contact us. Our professional export team will reply all messages within 24 hours.
